Frequently Asked Questions

Account setup can take 7-10 business days depending on the complexity of the business and owner's needs. Organization and consistency is our key to everyone being successful. Trust the process, don't rush the process. 

Yes, at MVR our employees have their schedules planned out a month in advance including meeting times.  If you need to speak with your assistant outside of those meeting times, please be aware that those times will count towards your montly hours.   

Our devices are encrypted & we use software that masks user names & passwords when you are onboarded. This information is not visible on our end. 

No, many of our clients will start in the middle month. Any hours that you have left over for the first month of service will roll over to the second month. This will only occur for the first month of service.  

Integrity is our #1 focus. We have a time keeping solution that keeps track of work done for each client and we schedule routine weekly meetings to cover completed tasks and strategize on future projects with our clients.  

Our admins have their schedules planned out a month in advance.  If you would like your admin to work on your account during a specific time of the day please convey that during your onboarding meeting. 

Yes, please notify us via email within 14 days of the desired date and we can update the package on your next invoice. 

When our admin receives a task, they will ask for a due date so we can complete the task.  We ask that you provide our admins with at least a 48-hour notice.  We know things pop up last minute so we will do our best to accommodate you. 

Our admins will notify you when the hours are getting low for the month.  You can either purchase more hours to finish out the month or you can adjust the task to accommodate the remaining hours.