We take pride in the partnerships we form with our clients and even more pride in the assistants that work for us! Fill out the application posted to join our team!
We are seeking US-based applicants.
This position is a 1099 position.
The VA is the main point of contact with the client and will work independently with the client. The VA will receive support from their leadership who will assist the VA with supporting the client/MVR relationship.
The VA will provide a high-level professional administrative service by working on tasks and projects as assigned by the client, and ensuring they are executed on time and to the highest level of quality. The VA is responsible for being the main point of contact for their assigned clients, and being familiar with each client’s needs and preferences. The VA must have consistent and proactive communication with clients and the Account Supervisors. Virtual Assistants are expected to be available for clients during defined East Coast (EST) or West Coast (PST) service hours of 8:00 am - 5:00 pm, or 9:00 am - 6:00 pm defined by client. The VA will respond to all communication within the two hour response window, maintain detailed and up-to-date client profiles.
Essential Duties and Responsibilities:
The VA may assist the client with:
Administrative tasks- this may include but is not limited to: inbox management, calendar management, transcription, standard business correspondence, research and data entry.
Social media management and marketing
Project management and organization- to facilitate on-time project and goal completion.
Personal and business calendar management- scheduling and coordinating appointments as necessary; proactively monitoring the client’s calendars to identify potential conflicts and ensure the team is maximizing the client’s time.
Research- This may include research on events, travel, projects, etc. Provide research results to the team members within established time frame, based on best practices learned in Zirtual training and team preferences.
Purchases- ensuring specifications of the purchase meet the client’s satisfaction.
Expense reporting and organization of expenses as necessary.
Email inbox management- this may require, among other responsibilities, responding to and organizing emails as necessary, based on specific guidelines provided by the client.
Attend Meetings virtually (set agenda, take notes, followup)
The VA must provide continuous clear communication about task status, needs, and questions to their clients. They should: acknowledge all tasks assigned within the established time frame
ensure that they understand expected due dates, and communicate any changes or delays with the client ensure the client is aware of their hour usage and renewal dates by sending a Weekly Usage Report, and if requested, end of day reporting. The VA should be open to feedback from the Account Supervisor on KPIs, task quality and time management.The VA will reach out to the Account Supervisor whenever they need additional task support, or client coverage during a vacation or illness. The Account Supervisor will facilitate assistance from other VA's. The VA will ensure they accurately track all billable hours for the client in the designated time tracking system.Other duties as assigned.
- Reliable Internet
- Reliable Computer w/ camera
- Reliable Phone
- Quiet work environment
- Available from 8:00am to 6:00pm EST Monday-Friday
Desired Skills and Attributes:
Clear, precise, excellent, proactive and professional written and verbal communication skills
Ability to organize and effectively prioritize tasks
Ability to multi-task with various programs and learn new programs as required
Must have meticulous attention to detail, along with the ability to comprehend difficult tasks
Capable of responding to stress in a fast-paced environment
Strong interpersonal skills and ability to quickly develop working relationships
Affable and enthusiastic attitude towards teamwork
Associate’s Degree, Bachelor's Degree, or a minimum of 3 years experience as an administrative assistant
Minimum of 2 years of administrative experience
Proficiency with Google Suite and Google Calendar, and fluency in Microsoft Office
Preferred experience with a communication program such as Teams, Zoom, One Talk Google Hangouts etc
Preferred experience with a CRM platform such as SalesForce, Honey Book, Dubsado etc.
Preferred experience with an expense reporting program such as Quickbooks or Expensify
Preferred experience with a travel management program such as Concur
Preferred experience with a social media management program such as Hootsuite, Wordpress etc
Typing ability of at least 50 WPM with accuracy
Ability to pass background and reference checks
You will be compensated as a 1099 independent contractor. VA's are paid by the hour between $12 & $15 depending on previous VA experience.