WE BUILT THE BACK OFFICE
CONTRACTORS WISH THEY HAD.
MY VIRTUAL RESOURCES IS THE REMOTE OPS DESK FOR PAINTING CONTRACTORS AND TRADE BUSINESSES DOING REAL VOLUME — AND READY TO SCALE.
Melissa Newcomb, President & Founder
My Virtual Resources
The nations best Back Office Ops Desk for contractors who've outgrown flying by the seat of their pants.
My Virtual Resources LLC is a U.S.-based agency providing quality administrative, operational, recruiting, customer support, and business support services to painting companies and contractors.
Our resources help you save time, money, increase productivity, improve follow-up, and operate more efficiently without sacrificing quality.
Partnering with us avoids the cost and complexity of hiring full-time internal staff.
Mission Statement
WHAT WE DO & WHY IT MATTERS | WE BUILD THE OPS INFRASTRUCTURE | THAT LETS GREAT CONTRACTORS | GROW WITHOUT BREAKING.
My Virtual Resources provides painting contractors and trade businesses with the operational back office their revenue demands — without the cost and complexity of building an in-house admin team from scratch. At $1M and above, a contractor’s problem isn’t effort. Their crews are working. Jobs are getting done. The problem is the infrastructure around those jobs — leads that don’t get called fast enough, estimates that go unfollowed, projects that kick off without the right information in place, and invoices that chase themselves. We plug into the business as a dedicated remote ops desk: calling and working the lead pipeline, managing estimate follow-up, coordinating projects from booking to completion, and handling the post-job process that protects both reputation and cash flow. Our job is to make sure the back office runs at the same level as the work being done in the field — so that growth compounds instead of creating chaos.WHO WE SERVE
Painting contractors, GCs, remodelers, and home service businesses doing $1M+ with small teams who have outgrown informal back-office systemsWHAT WE DELIVER
Lead calling, estimate follow-up, project coordination, invoice management, and post-job review capture — run as a dedicated remote ops functionTHE REAL OUTCOME
A back office that scales with revenue — so more jobs don’t mean more dropped balls, and growth doesn’t come at the cost of consistencyVision Statement
WHERE WE’RE GOING | A TRADES INDUSTRY WHERE | OPERATIONAL EXCELLENCE | ISN’T A BIG-COMPANY ADVANTAGE.
Right now, the gap between a $1M painting company and a $5M painting company isn’t usually skill. It’s systems. The bigger companies have people managing their pipeline, coordinators handling their projects, and processes that run whether or not the owner is watching. The smaller companies — even the ones doing great work — are trying to compete without that infrastructure in place.
We’re closing that gap. Not by helping contractors hire armies of staff, but by giving them a professional-grade remote ops function that works for their business at a cost that makes sense at their stage.
Our vision is a contractor at $1M who has the same operational leverage as one doing $10M — a pipeline that gets worked every day, jobs that kick off clean every time, and a business that keeps winning even when the owner steps back from the details.
We believe the best painters and contractors in this country deserve back offices as good as their work. We’re building that — one company at a time.
THE GAP WE’RE CLOSING
Operational infrastructure has historically been a big-company advantage. We make it accessible to the $1M–$5M contractor who’s doing real work and ready to grow
THE CONTRACTOR WE’RE BUILDING FOR
A business owner with crews in the field and real revenue coming in — who needs the back office to match the front, without adding full-time overhead to do it
WHAT SUCCESS LOOKS LIKE
Every contractor we work with runs a more consistent, more profitable business than they did before us — and has the systems in place to keep growing after us
THE PROBLEM — WHY MVR EXISTS
Here’s what nobody tells you when your painting business crosses $1 million: the operational problems don’t go away. They multiply.
You’ve got crews. You’ve got jobs. Revenue is real. But somewhere between the work being done in the field and the money landing in your account, things are slipping.
Leads that come in don’t get called fast enough. Estimates go out and disappear into silence because nobody has time to follow up. Jobs kick off, and the crew shows up without everything they need. Invoices go out late — or don’t go out at all until someone remembers.
None of that is a skill problem. Your team knows how to paint. Your crews show up and do the work.
It’s an infrastructure problem. The back office that was manageable at $400K doesn’t work at $1M. And building a full in-house admin team to fix it costs more than most contractors want to spend before they’ve proven the volume justifies it.
That’s the gap My Virtual Resources was built to close.
WHAT WE ARE
We’re not a general virtual assistant service. We’re not a call center. We’re not A.I.
WE ARE a team of REAL people who are tech-savvy. We are a dedicated remote operations desk — a team that plugs into your painting or contracting business and runs the back office functions that your revenue depends on.
We work your lead pipeline. We manage your estimate follow-up. We coordinate your projects from booking through
completion. We handle the post-job process that protects your cash flow and your reputation.
And we do it specifically for painting contractors and trade businesses — not for dental offices, law firms, or e-commerce brands. The contractors we work with don’t want to explain what a paint color code is or why a crew needs a job-ready brief before they show up. Neither do we.
We already know how your business runs. We just need to run it with you.
LEAD CALLING
We work your current leads, cold leads, and past clients — calling and following up until your estimate calendar is full. You focus on the jobs. We fill the pipeline.
ESTIMATE FOLLOW-UP
Every open estimate gets a timed, professional follow-up sequence. We handle the replies, re-engage the homeowners who went quiet, and report weekly on where every bid stands.
PROJECT COORDINATION
Before every job starts, we confirm scope, colors, crew assignment, and customer expectations. Your team shows up to a job that's actually ready. No surprises at kickoff.
POST-JOB FOLLOW-UP
Invoice sent same day. Review request same day. Referral ask at 3 days. 30-day check-in. The complete end-of-job sequence that builds your reputation and refills your pipeline automatically.
WHO WE’RE FOR — AND WHO WE’RE NOT
We work best with contractors who have already built something.
Not startups figuring out what their business is. Not solo operators doing everything themselves and looking for their first bit of help. Our clients are painting contractors, general contractors, and home service businesses doing $1 million or more in annual revenue — with small teams in place and real job volume flowing through the business.
They’ve proven the model. What they need now is the infrastructure and expertise to grow it.
YOU’RE A FIT IF:
- You're doing $1M+ in revenue and your back office hasn't kept pace
- You have crews running but leads, estimates, or projects are falling through the cracks
- You've thought about hiring a full-time admin but aren't sure the volume justifies the overhead yet
- You want professional ops without adding full-time payroll
- You're a painter, GC, remodeler, or home service business running estimate-based sales
WE’RE PROBABLY NOT THE RIGHT FIT IF:
- You're just getting started and looking for general business advice
- You need someone to manage your social media or run your marketing
- You're looking for the cheapest option — we're not offshore, we don't cut corners
- You want a one-time project rather than an ongoing ops partnership
- Your business isn't in the trades or home service space
WHY MVR — THE DIFFERENTIATORS
There are other VA services out there. There are offshore calling centers. There are general admin agencies that will tell you they can handle anything.
Here’s what’s different about working with us.
We only work in the trades.
We don’t need six weeks to understand your business. We already know what a job-ready brief looks like, how homeowners make painting decisions, what an estimate follow-up sequence should say, and why getting the scope confirmed before Day 1 matters. That industry knowledge is built into everything we do — it’s not something you have to train into us.We’re a remote ops desk, not a task service.
A task service executes what you tell it to. An ops desk owns the function. When we run your estimate follow-up, we own it — we set the schedule, send the messages, handle the responses, flag the hot ones, and report back on results. You don’t manage us through the process. You see the output.
We build infrastructure, not dependence.
Every process we run for a client gets documented. Every system we build stays with them. We’re not trying to make you reliant on us — we’re trying to make your business stronger. If we help you grow to the point where you need to bring this function in-house, we’ll help you build the handoff. That’s what a real partner does.
No long-term contracts. No overhead. No surprises.
Flat-rate pricing. Clear scope. No hourly billing that balloons unexpectedly. You know what you’re paying and exactly what you’re getting. We start with a defined sprint so you can see results before committing to anything ongoing.
WHAT RESULTS LOOK LIKE
$18K
Recovered from 14 cold estimates in two weeks of follow-up
22
New Google reviews in 90 days from post-job follow-up alone30–50%
Typical improvement in estimate close rate with consistent follow-upThe money most contractors are missing isn’t in their marketing budget. It’s in their pipeline — in the leads that didn’t get called back, the estimates that went cold, and the past customers who would have said yes if someone had reached out.
That’s what we recover. That’s what we build on.
One of our painting contractor clients had 14 open estimates sitting cold — all sent within the previous 30 days, none followed up on. He was running three jobs simultaneously and had mentally written them off. We ran the follow-up sequence over two weeks. Six responded. Four booked. $18,200 in revenue he'd already given up on.
— MVR CLIENT, RESIDENTIAL PAINTING CONTRACTOR
WHAT WE BELIEVE
We started My Virtual Resources because we kept seeing the same thing: skilled tradespeople building real businesses — doing great work, running real crews, serving real customers — and losing ground to competitors who weren’t better at the job. They just had better infrastructure behind it.
Better follow-up. Better coordination. Better systems for turning a completed job into three more. That gap isn’t fair. And it doesn’t have to exist.
The operational infrastructure that lets a $5M painting company outcompete a $1M one isn’t magic — it’s process, consistency, and the right people running the right functions every day. We built MVR to make that accessible to the contractor who’s doing great work and ready to grow but doesn’t need — or want — the overhead of building a full in-house ops team from scratch.
Every contractor we work with gets a back office that runs at the level their business deserves. Not because they hired ten people. Because they built the right infrastructure around the team they already have.
That’s what we do. That’s why we’re here.
What We Do & Why It Matters
We are the ops infrastructure that lets great contractors grow without breaking.
My Virtual Resources provides painting contractors and trade businesses with the operational back office their revenue demands — without the cost and complexity of building an in-house admin team from scratch.
At $1M and above, a contractor’s problem isn’t effort. Their crews are working. Jobs are getting done. The problem is the infrastructure around those jobs — leads that don’t get called fast enough, estimates that go unfollowed, projects that kick off without the right information in place, and invoices that chase themselves.
We plug into the business as a dedicated remote ops desk: calling and working the lead pipeline, managing estimate follow-up, coordinating projects from booking to completion, and handling the post-job process that protects both reputation and cash flow.
Our job is to make sure the back office runs at the same level as the work being done in the field — so that growth compounds instead of creating chaos.
Who We Serve
Painting contractors, GCs, remodelers, and home service businesses doing $1M+ with small teams who have outgrown informal back-office systems
What We Deliver
Lead calling, estimate follow-up, project coordination, invoice management, and post-job review capture — run as a dedicated remote ops function
The Real Outcome
A back office that scales with revenue — so more jobs don't mean more dropped balls, and growth doesn't come at the cost of consistency
Core Values
What We Stand For
01
Built For This Industry
We don’t work with e-commerce brands, law firms, or dental offices. We work with painters and contractors — which means we understand how a job moves from estimate to completion, what homeowners expect, and where the revenue leaks happen at $1M+ in revenue. That specificity is the product.
02
Revenue, Not Reports
A contractor at $1M+ doesn’t need more dashboards. They need their pipeline worked, their estimates followed up, and their jobs running clean. We measure our success by the revenue our clients capture — not the activity we generated to try to get there.
03
Operate Like an Owner
We don’t execute tasks — we own functions. When we run a contractor’s estimate pipeline, we run it. We flag issues proactively, report back clearly, and make decisions within our scope without waiting to be told what to do next. That’s what a real ops partner does.
04
Infrastructure Over Dependence
Every process we run for a client gets documented. Every system we build stays with them. We’re not interested in making contractors dependent on us — we’re interested in making their businesses stronger. A contractor who outgrows us because we helped them scale is a win, not a loss.
Straight Talk, Always
Contractors don’t have time for corporate communication or soft language around bad news. If something isn’t working, we say it. If we made a mistake, we own it. If a client’s process has a gap we can see from the outside, we tell them. We earn trust by being direct, not by being agreeable.Consistency is the Product
One great week of follow-up doesn’t grow a business. Consistent follow-up every week for 12 months does. The value we deliver isn’t any single touchpoint — it’s the discipline of showing up and executing the right processes every time, whether or not the contractor is watching. That consistency compounds.Clients We've Helped
Trusted by hundreds of businesses nationwide.
Clients We've Helped
Trusted by hundreds of businesses nationwide.
If your back office should be running better than it is — let's talk.
Book a free 20-minute call. We'll look at your current pipeline, where the gaps are, and tell you exactly where we'd plug in. No pitch deck. No pressure. Just a straight conversation about your business and whether we're the right fit. Most contractors leave that call with a clearer picture of where their revenue is leaking — whether they work with us or not.