Is this a call center?
No. This is a structured remote support service designed to support your lead response, booking, and follow-up workflow. We focus on quality, speed, and consistency.
Do you answer live incoming calls?
Not in these packages. We provide scheduled outbound support that fills your calendar and keeps follow-up consistent. If you are interested in live calls we can provide those packages upon request.
Do you work inside our CRM?
Yes — we can work in your existing CRM (like Paint Scout, DripJobs, Jobber, Housecall Pro, and similar systems) and follow your booking and follow-up process.
Is this only for painting companies?
No, painting companies are a strong fit, but we also support other home service and contractor businesses with similar lead-to-estimate workflows.
Can you call my old lead list?
Yes—this is one of our strongest ROI areas. We run lead reactivation as an ongoing workflow or a sprint.
Can you cover my admin when they’re out?
Yes. We offer scheduled “coverage relief blocks” during lunch, PTO, meetings, and sick days.
How do you track results?
We track lead contacts, booking outcomes, job intake completion, and weekly KPI snapshots.
How do we get started?
Book a strategy call. We’ll review your lead flow, identify gaps, and recommend the best package and coverage setup for your business.
How quickly do you start working?
Account setup can take 7-10 business days depending on the complexity of the business and owner's needs. Organization and consistency is our key to everyone being successful. Trust the process, don't rush the process.
How do I know my information is secure?
We take several precautions. Our programs are secure, we have advanced email security with Microsoft, and & we use software that masks user names & passwords. Our admins have antivirus on their computers and we use 2 factor authentication for our programs.
Do I have to start at the beginning of the month?
No, many of our clients will start in the middle month. Any hours that you have left over for the first month of service will roll over to the second month.
How do I know when my admin is working on my account?
We offer 24/7 visibillity into your account where you will see tracked time and the tasks that were done each day. Our admins have their schedules planned out a month in advance. If you would like your admin to work on your account during a specific time of the day please convey that during your onboarding meeting.
Can I change my package?
Yes, please notify us via email within 14 days of the desired date and we can update the package on your next invoice.
Do I have to manage my admin?
No, you do not! People management is a service that our agency offers with every partnership. It is a part of our Client Concierge program to ensure we save you as much time as possible. Melissa meets with each team member routinely. Each admin is personally trained by Melissa, has quarterly performance evaluations, and is encouraged to participate in continuing education monthly.